support.redgiant.comRed Giant FAQ

Search Knowledge Base Knowledge Base General Support Downloads & Installation Why doesn't the Installed tab show my installed products? How do I install my products? Is my system compatible with your products? Do current versions of plugins work with older versions of plugins? Are your plugins compatible with modified Mac systems? How do I install upgrades? See All 12 Articles Activations & Registration Why is there a watermark over my trial? I'm not in trial mode, why am I still seeing a watermark? Why isn't my serial number working? How can I tell which product my serial number belongs to? How do I register my product out of trial mode? What is your render-only policy? How do I get a render-only version? See All 7 Articles Sales Does Red Giant Complete affect my other serials at all? What happens to my active Universe subscription if I buy Red Giant Complete? How do I purchase upgrades? How can I apply for academic discounts? How do I request a refund? Where can I retrieve the products I've purchased? Trapcode Suite 3D Stroke Compatibility & System Requirements Links to User Guides & Tutorials Echospace Compatibility & System Requirements Links to User Guides & Tutorials Help with installing latest product updates with a previous version Suite serial number Form Compatibility & System Requirements Links to User Guides & Tutorials Error: Form won't import my OBJs Form seems to load my OBJs, but they don't appear in my composition How do I migrate a project from Form 2 into Form 3 or later? What are the differences between Particular and Form? See All 8 Articles Horizon Compatibility & System Requirements Links to User Guides & Tutorials Lux Compatibility & System Requirements Links to User Guides & Tutorials Mir Compatibility & System Requirements Links to User Guides & Tutorials Why are there tears or glitches in my mesh? Why doesn't anything appear when I apply Mir? Particular Compatibility & System Requirements Links to User Guides & Tutorials First particle faces the wrong direction when set to "Orient to Motion" How do I migrate a project from Particular 2 into Particular 3? Why am I getting unusual results when working with Color Over Life? Why are particles appearing outside of my Light/Layer Source? See All 11 Articles Shine Compatibility & System Requirements Links to User Guides & Tutorials How do I extend the rays beyond the bounadries of the layer? Sound Keys Compatibility & System Requirements Links to User Guides & Tutorials Starglow Compatibility & System Requirements Links to User Guides & Tutorials Tao Compatibility & System Requirements Links to User Guides & Tutorials Why are my geometries overlapping? How do I download Higher Resolution Environment Maps for Tao v1.0 Magic Bullet Suite Magic Bullet Colorista IV Compatibility & System Requirements Links to User Guides & Tutorials Where are older versions of Colorista? Magic Bullet Cosmo II How do I select Skin Samples in Final Cut Pro X? Compatibility & System Requirements Links to User Guides & Tutorials Where are older versions of Cosmo? Magic Bullet Denoiser III Compatibility & System Requirements Links to User Guides & Tutorials Denoiser III stutters or drops frames when rendered Where are older versions of Denoiser? Magic Bullet Film Compatibility & System Requirements Links to User Guides & Tutorials Magic Bullet Looks I see color discrepancies between Look's preview and the host preview Compatibility & System Requirements Links to User Guides & Tutorials Are Matrox, Blackmagic or AJA cards supported? Does Looks see effects/color information from other effects? If I'm running into performance/rendering issues, what can I do? See All 8 Articles Magic Bullet Mojo II Compatibility & System Requirements Links to User Guides & Tutorials Magic Bullet Renoiser Compatibility & System Requirements Links to User Guides & Tutorials VFX Suite Supercomp Error: The following plugins have failed to load. Please reinstall these plugins: [Supercomp] Compatibility & System Requirements Links to User Guides & Tutorials Does Supercomp support 3D Layers? Primatte Compatibility & System Requirements Links to User Guides & Tutorials Why can't I select the foreground or background? Shadow Compatibility & System Requirements Links to User Guides & Tutorials Knoll Light Factory Compatibility & System Requirements Links to User Guides & Tutorials Does Knoll Light Factory work with Photoshop? How do I access the Knoll Light Factory custom lenses? Reflection Compatibility & System Requirements Links to User Guides & Tutorials King Pin Compatibility & System Requirements Links to User Guides & Tutorials Optical Glow Compatibility & System Requirements Links to User Guides & Tutorials Spot Clone Compatiblity & System Requirements Links to User Guides & Tutorials Chromatic Displacement Compatibility & System Requirements Links to User Guides & Tutorials Shooter Suite Frames Compatibility & System Requirements Links to User Guides & Tutorials What is the difference between 60i and 24p? Instant 4K Compatibility & System Requirements Links to User Guides & Tutorials What is the general workflow when using Instant 4k? Where are older versions of Instant 4k? Offload Compatibility & System Requirements Links to User Guides & Tutorials Why am I seeing a 'procedure entry point' error when launching Offload? PluralEyes How do I connect PluralEyes 4 to Premiere? How do I use PluralEyes & Premiere without the Connector/Extension? How do I send a Problem Report? Where is my trial serial for PluralEyes? Error: Error file does not exist. Error: Media Preparation Completed with Errors See All 18 Articles Red Giant Universe Account Can I buy more than one subscription of Universe? Does Universe have support for corporate volume licenses? How do I cancel my membership? How do I go from a Monthly subscription to Annual subscription? How is my card charged? Purchasing a Universe Subscription See All 8 Articles Installation How many activations is Universe limited to? How do I update into Universe 3? Do you have to be online to install Universe? How do I install Universe? How do I uninstall Universe? How do I activate my Universe plugins and remove the watermark? See All 7 Articles Plugins Error: Cannot find image file What is the Red Giant Dashboard? How do I reinstall Universe ToonIt? Is it possible to change the install location for Universe plug-ins? What if i’m offline on the day of my bill date and can’t update? What is Universe? See All 9 Articles Red Giant Application Manager Red Giant Application Manager Error: Red Giant Services Unavailable Do I need Red Giant Link if I already have Red Giant Application Manager? How do I configure Red Giant Application Manager around my proxy or firewall? Why doesn't the Installed tab show my installed products? What is the Red Giant Application Manager? Why can't I sign in? See All 8 Articles Legacy Versions and Products Keying Suite 11 Key Correct: Compatibility & System Requirements Key Correct: Links to User Guides & Tutorials What are the tools within Key Correct? Primatte Keyer 5: Compatibility & System Requirements Primatte Keyer 5: Links to User Guides & Tutorials When I apply Primatte Keyer in Final Cut Pro, I only see a partial view. See All 10 Articles Effects Suite 11 Holomatrix: Expression Errors Text Anarchy: Compatibility & System Requirements Text Anarchy: Links to User Guides & Tutorials Warp/Radium Glow: Compatibility & System Requirements Warp: Links to User Guides & Tutorials Radium Glow Ignores 16:1 Quality Setting on Avid See All 24 Articles Knoll Light Factory for Photoshop Can I still buy Knoll Light Factory for Photoshop? Compatibility & System Requirements How do I access ...